Information Systems

Michael Mackie,Technology Officer

Mr. Mackie is responsible for implementing, managing, and monitoring the Enterprise-wide Windows Infrastructure for Intercontinental.  In this role, he provides network security for local and wide-area networks, and assists the Chief Compliance Officer in maintaining and updating electronic records to meet all SEC requirements.  Mr. Mackie also works with all third party service providers to identify and implement methods of improving business performance through technology.

Prior to joining Intercontinental in 2006, Mr. Mackie worked as the Director of Technology at BarNet Consulting, a Boston-based company providing advanced technical support to over forty corporate customers throughout the region.  While at BarNet, he provided all of Intercontinental’s technology-related consulting services.  Previously, he worked at CVM Consulting where he worked in partnership with clients to overcome business challenges through the application of technology.

Mr. Mackie has completed twenty years of service in both the U.S. Army and U.S. Army Reserve Command and has completed the U.S. Army Advanced Non-Commissioned Officers Course.  He is a Microsoft Certified System Engineer (MCSE) and earned his BS in Economics from University of New Hampshire.

mmackie@intercontinental.net

Michael Gray,Assistant Director, Information Technology

Mr. Gray is responsible for implementing, managing and monitoring the Enterprise-wide Windows Infrastructure for Intercontinental as well as local company owned properties. In this role, he provides network security for local and wide-area networks. Mr. Gray also works to install and administer Avaya Telephone systems, ActiveSync Management, Ricoh MFD Printers, Hardware/Software desktop support, Active Directory Management, and Exchange 2010 and 2013.

Prior to joining Intercontinental, Michael Gray spent 14 years working for Fidelity Investments, Managing and supporting their Global Messaging and Directory infrastructure. Mr. Gray was responsible the ongoing maintenance and stability of the infrastructure, Disaster Recovery of all sites and servers, Security, as well as implemented ITIL Best Practices, used for managing the Messaging IT environment. Mr. Gray also directed a Global Team of Engineers, including engineers from the US, Europe and the Far East.

Mr. Gray also spent 3 years in the US Army as a Medic, spending one year in South Korea and earned distinguished honors, receiving the “Army Achievement Medal” and “Expert Field Medical Badge” during his 3 years of Service.

Mr. Gray holds certifications for Microsoft Certified Professional (MCP) as well as Microsoft Certified Systems Engineer (MCSE) from Microsoft Corporation.

michaelg@intercontinental.net

Doug Arevalo-Santos,Information Technology Support Analyst

Mr. Arevalo is responsible for end user support, network troubleshooting, license tracking, performing PC maintenance, upgrades and configurations. In this role, he resolves problems to the end user’s satisfaction, assists with onboarding of new users, configures and deploys iOS devices. He maintains inventory of all equipment, software, and software licenses and performs remote problem solving through use of remote connection and installation tools. Additionally, Mr. Arevalo creates and manages AD users, Groups, and Computer objects.

Prior to joining Intercontinental in 2016, Mr. Arevalo worked in the Production department at FastCAP Systems, a company specialized in Ultracapacitors. Previously he worked at Imprivata Inc. where he provided IT support for the company’s headquarters.

Mr. Arevalo graduated from Wentworth Institute of Technology in 2015 with a BS in Computer Engineering.

douga@intercontinental.net